L-Tron offers a 21-day return policy.
L-Tron wants you to be completely satisfied with your purchase. To start the process, please call our technical support specialists at (800) 830-9523.
Some restrictions apply and are outlined in our return policy below.
The following applies for returns or exchanges:
To return or exchange an item, please follow these simple steps:
Products returned for credit must be in brand new condition and 100% complete, including all original boxes, packing materials, manuals, blank warranty cards and accessories provided in the original packaging.
Damaged product, missing accessories, or damaged original packaging, such as scratches, abrasion, etc., or removal of the product’s serial number or the UPC package code, will INVALIDATE the RMA.
Once the RMA has been received, it may take up to 1-2 weeks to process. Credits will be issued to the credit card used for the original purchase. If you paid by check or money order, a refund check will be mailed to the billing address on the original order.
Shipping Charge Return Policy
The customer is responsible for shipping charges to return product.
Return Policy Exceptions
Damaged In Transit Return Policy
Save the merchandise, the original box(es) and all packaging. Immediately notify L-Tron to arrange for a carrier inspection and a pickup of the damaged merchandise.
DOA/Defective Product Returns
On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products. Many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues, we will provide an RMA (Return Material Authorization) number.
There is no restock fee on DOA (Dead on Arrival) products.
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire.
Any and all liability is only for the products purchased.