Providing cutting-edge data collection and industrial automation solutions for over 35 years!

RETURN POLICY

L-Tron offers a 21-day return policy.

L-Tron wants you to be completely satisfied with your purchase. To start the process, please call our technical support specialists at (800) 830-9523.

Some restrictions apply and are outlined in our return policy below.

The following applies for returns or exchanges:

• Keep the product in its original condition, including the box, packaging and all accessories.  Avoid making any marks or writing on the box. (Marks on original packaging may invalidate the RMA.)
• All returns must have an RMA (Return Material Authorization) number written on the shipping label (NOT on the original box).
• All returns must be received within 7 days of issuing the RMA.
• Some items are non-returnable, including software, custom labels and opened supplies (labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).
• If the product or the original packaging is damaged, a restock fee may apply.
• Product returns may be subject to a maximum 25% restock fee at our discretion.
• In most cases, restock fees will be waived with a replacement order.
• Cancellation of custom configurations and labels is subject to a cancellation fee.
• No product may be returned for exchange or credit beyond 21 days.

To return or exchange an item, please follow these simple steps:

• Call our experts to obtain an RMA (Return Material Authorization) number (800) 830-9523.
• Return unused items in original packing. Avoid any marks on product or original packaging. Pack the item the same way as it was received, with all included parts, manuals, etc.

Products returned for credit must be in brand new condition and 100% complete, including all original boxes, packing materials, manuals, blank warranty cards and accessories provided in the original packaging.

Damaged product, missing accessories, or damaged original packaging, such as scratches, abrasion, etc., or removal of the product’s serial number or the UPC package code, will INVALIDATE the RMA.

Once the RMA has been received, it may take up to 1-2 weeks to process. Credits will be issued to the credit card used for the original purchase. If you paid by check or money order, a refund check will be mailed to the billing address on the original order.

Shipping Charge Return Policy

The customer is responsible for shipping charges to return product.
L-Tron strongly recommends using a traceable shipping method and fully insuring the return to protect against loss or damage in transit.

Return Policy Exceptions

Damaged In Transit Return Policy
If a package arrives to you visibly damaged in transit, please refuse delivery.
If you accept the package, the damage MUST be noted on the carrier's delivery record so that we may file a damage claim.

Save the merchandise, the original box(es) and all packaging. Immediately notify L-Tron to arrange for a carrier inspection and a pickup of the damaged merchandise.

DOA/Defective Product Returns

On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products. Many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues, we will provide an RMA (Return Material Authorization) number.

There is no restock fee on DOA (Dead on Arrival) products.

LEGAL DISCLAIMERS

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire.

Any and all liability is only for the products purchased.

L-Tron Corporation
596 Fishers Station Drive
Victor, NY 14564
(800) 830-9523
info@L-Tron.com