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Delivery and Shipping Information

Address Verification & International Shipping

Address verification is a protective measure we take to safeguard you against fraud. Phone and online shopping does not allow us to request customary forms of identification; e.g. a driver's license, like a standard walk-in outlet. Consequently we conduct address verification through your credit/debit card issuer to confirm your identity and verify the legitimacy of your purchase with the goal of protecting your credit.

Both your billing and shipping addresses are verified before an order ships. If you would like to ship to an address other than your billing address, it is best to contact your card-issuing bank and have your shipping address added as an alternate shipping address to your card. You will need to let the card issuer know that you are placing a phone/online order and the merchant needs to verify the address before shipment to eliminate the possibility of fraud.

  • FREE Ground* Shipping applies to orders $125 and above within the continental United States
    (excludes AK, HI & PR). Some restrictions may apply.
  • We will ship from the warehouse closest to your location.
  • Orders with the same billing and shipping address will ship the quickest.
  • Air orders are considered high priority and are moved to the "front of the line".
  • Orders received by 3 PM Eastern Time will be processed the same day whenever possible.
  • Next Day Saturday delivery is available, and can be arranged by calling (800) 830-9523 .
  • Residential address requires a delivery signature confirmation.
  • As soon as your order leaves the warehouse tracking numbers are emailed to the address entered when you placed your order.
  • Access to tracking information may vary from immediate to several hours dependiing on the warehouse location.
  • Delivery dates are based on business days.
  • Shipping to a PO Box is not possible.
  • Orders returned as "undeliverable" or "refused" will be charged a minimum $30 fee.
  • Sales tax may be applicable.
  • We will only accept U.S credit cards.
  • Or orders must be prepaid in full with U.S. Funds via Wire Transfer (EFT).
  • There is a $500 minimum order requirement (excluding shipping).
  • Orders may be subject to applicable brokerage and customs fees, duties and taxes, all of which are the responsibility of the receiver/buyer.
  • Any export license or other authorizations and interactions required with customs are the responsibility of the receiver/buyer.
  • International collect shipping terms cannot be accepted. Prepay & add shipping will apply.
  • Please contact us if you would like a shipping quote, or have any questions (800) 830-9523 .

NOTE:  Many product warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law, and/or may not be imported due to local regulations. We make no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the United States.

FAQ

  • FREE Ground* Shipping applies to orders $125 and above within the continental United States
    (excludes AK, HI & PR).
  • Some restrictions may apply.
  • Continental United States
    Ground, 3 Day, 2 Day and Next Day.

  • Alaska & Hawaii, US territories, possessions, military bases and Canada
    Shipping charges will apply; refer to pre-checkout shipping calculator.

  • Residential address
    A delivery signature confirmation is required when shipping to a residential address.
  • Priority (air shipments) are considered hot orders and are processed and shipped first.
  • Ground shipment orders received by 3 PM Eastern Time will be processed and shipped the same day whenever possible.
  • Priority (air orders) placed after 5 PM Eastern Time will process and ship the next business day.
  • We will notify you if an order cannot ship the same day (per our policy) and our service team will keep you updated on your order status.

Call or email us with any questions.

  • A soon as your order leaves the warehouse tracking numbers are emailed to the address you entered when your order was placed.
  • Access to tracking information may vary from immediate to several hours (depending on the warehouse location).
  • We will ship from the warehouse closest to your location.

Call or email us with any questions.